FAQs

General Questions

What is a Toronto Raptors Personal Seat License (PSL)?
If you purchase PSLs from a current season ticket holder, you become the new season ticket holder for those exact seats for all future seasons. The Ticket Office will invoice you for the season tickets each year for as long as you continue to purchase the season tickets. The previous season ticket holder will no longer have any rights to those seats. The listing price is ONLY for the PSLs and does not include the cost of any tickets.
Who sets the prices for the listings?
The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer. The counter offer helps the buyer determine the next offer amount. All asking prices and offer amounts are in Canadian Dollars.
Do my Raptors PSLs give me the right to purchase Maple Leafs tickets?
In some cases the PSL is a "Combination" license that gives the buyer the rights to both Maple Leafs season tickets and Raptors season tickets.  "Combination" PSLs are denoted by a Maple Leafs logo in the listing.  The seat location for the Maple Leafs may be different due to hockey arena configuration.  The Maple Leafs seat location is clearly denoted on the Make Offer page.  
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offers. If a seller allows multiple offers to expire, then the listing will be removed from the website.
How long does it take to complete a transfer?
The Maple Leafs PSL transfer process can take 2-3 months to complete. The PSL Marketplace will keep the buyer and seller informed as the transfer progresses.
What time zone is used to determine the expiration time for an offer?
Eastern

Seller Questions

Why would I sell my PSLs on the Marketplace?
If you are unable to renew your season tickets next season, you can sell your PSLs on the marketplace and receive the proceeds from the sale rather than forfeiting your PSLs to the Ticket Office. You can also upgrade your seats if you sell your current PSLs and purchase new PSLs.
How long will my listing be available for sale on the Marketplace?
You may keep your listing for sale on the Marketplace as long as you still own the PSLs. Each new listing is set to automatically expire after 180 days but sellers may renew the listing at any time for an additional 180 days.
What if I want to split up my seats for sale?
If you wish to split up your seats for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing XXXX.
How can I contact a buyer?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the seller process and seller fees?
To read about the seller transfer process and seller fees, click here- How To Sell

Buyer Questions

Why would I buy PSLs on the Marketplace?
In order to purchase season tickets, you are required to purchase PSLs (Personal Seat Licenses), but the Ticket Office is sold out. If you want to become a season ticket holder, you can purchase PSLs from a current season ticket holder and become the new season ticket holder for those exact seats for all future seasons.
What happens if my transfer cannot be completed for some reason?
If your transfer cannot be completed for some reason, we will send you a full refund.
What if I do not want to purchase all the seats in a listing?
If you do not want to purchase all the seats in a listing, please send a message to the seller by clicking on the envelope icon next to the listing in the marketplace with your proposed offer amount and the seats you would like to purchase. If the seller agrees, then they can create a separate listing for the seats you wish to purchase.
How can I contact a seller?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the buyer process and buyer fees?
To read about the buyer transfer process and buyer fees, click here- How To Buy